Terms of Service

1. What Orderdale is

Orderdale is run by Easetra Inc., a corporation incorporated in Ontario, Canada. In these terms, “we”, “us” and “Orderdale” mean Easetra Inc.

Orderdale gives you a page where customers can see what you sell and place an order, and a dashboard where you manage those orders. It is a tool for taking orders — it is not a marketplace, and we do not sell anything to your customers.

We never hold your money. Customers pay you directly — by Interac e-Transfer, bank transfer, your own payment link, by card into your own Stripe account, or however you tell them to — so no payment passes through us and we take no commission.

2. Your account

You sign in with Google. Keep that Google account secure: anyone who can sign in to it can act as you here.

You must be old enough to enter a contract where you live, and the details you give us about yourself and what you sell must be true.

Orderdale is for selling. You use it to sell goods or services — as a sole proprietor, a partnership, a company, or an organization such as a club or charity — not for personal or household purposes, and you accept these terms on that seller's behalf. You don't need to be registered or incorporated: selling what you make at home or on the side counts.

Orderdale is for businesses based in Canada for now. If you run your business from elsewhere, don't open a store here: we decline stores we find are run from outside Canada and may close one that turns out to be. Your customers can be anywhere.

We send notices about your account, your stores and these terms to the email address of the Google account you sign in with. Keep it working and read what we send: a notice sent there counts as given.

If people disagree about who a store belongs to — for example, when an employee set it up with their own Google account — we may ask each of them for proof, decide who the owner is, and limit access to the store until it is settled.

A store's owner may invite others to help run it, each signing in with their own Google account. The owner is responsible for what the people they invite do in the store, and for removing anyone who should no longer have access. Only the owner manages the plan, where customers pay and who the members are. Before a store is approved, its owner may hand it to one of its admins, who then takes on the store as their own business — including where its customers pay.

3. Your store and your content

Your photos, product descriptions, prices and policies stay yours. You give us permission to store and copy them and to show them where the service needs to — on your storefront, in link previews of your pages, and in the emails we send on your behalf. We don't use them for anything else, such as advertising Orderdale, without asking you first.

Only publish content you have the right to use, and make sure prices, ingredients, allergens and pickup or delivery terms are accurate.

A store on a paid plan may open at a domain of its own. The domain is yours: you keep it registered and pointed at us, and you answer for its name. We stop serving your store there if the domain lapses, points elsewhere, could pass for another business, or your plan no longer includes it; your store's Orderdale address keeps working whatever happens.

A new store may publish its page before we review it, but it takes orders only once we have reviewed it; until then it shows as opening soon. We may ask you to change something first, or decline it. We also look again when a store starts offering new payment details.

We may hide or remove a product, photo, notice or other content that breaks these terms or the law without closing the whole store, and we will tell you why. If you believe a store uses your trademark, photos or other work without permission, write to support@orderdale.com with the store's address and what it copied.

4. What you are responsible for

Your store is your business. You handle:

• Making and delivering what you sell, and the quality and safety of it.
• Any licence, permit, food-handling or insurance requirement that applies to you.
• Taxes on your sales, and issuing refunds under your own posted policies.
• Deciding what is taxable and at what rate. Orderdale's tax settings only apply the rates you enter; we do not check them, and we are not responsible for tax charged wrongly or not charged.
• The gift cards, passes and memberships you sell or issue. Each is your promise to the customer who holds it: you honour it, refund it under your policies and the law, and follow the rules on gift cards where you sell — in many provinces a gift card may not expire, which is why Orderdale's never do. Orderdale keeps the balance and the uses as a record; the money for them is paid to you, never held by us.
• The prices you quote, the weights you enter, the tables you confirm and the repeat orders you take. A repeat order places a new order on its schedule until the customer or you end it, and the customer can skip or end it at any time from the link in their email.
• The personal information your customers give you, including their orders and addresses, and following the privacy law that applies to you when you use it.
• Your store's privacy policy and the business details you show. Unless you write your own policy, your store shows one we write from its settings; either way it speaks for your store, and keeping it accurate and meeting the law where you sell is yours to do. We don't review it, and it isn't legal advice.

5. Payments between you and your customer

An order placed through Orderdale is an agreement between you and your customer. You are the seller; Orderdale is not a party to the sale and is not your agent or payment processor. We show the payment details you entered and the amount to send, and record whether you have marked it as received.

We cannot see your bank account and do not verify that a transfer arrived. A dispute about an order, a payment or a refund is between you and your customer.

If you turn on card payments, you connect a Stripe account of your own and card payments go into it — never to us. Stripe charges you its own fees; Orderdale adds none. Stripe tells us when a card payment succeeds or is refunded in full, and we mark the order paid or refunded. A payment that arrives for an order already cancelled, or twice for the same order, is refunded to the card automatically. Other refunds and disputes are handled in your Stripe account, between you, your customer and Stripe.

Payment processing services for merchants on Orderdale are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By turning on card payments, you agree to be bound by the Stripe Services Agreement, as it may be modified by Stripe from time to time. As a condition of Orderdale enabling payment processing services through Stripe, you agree to provide Orderdale accurate and complete information about you and your business, and you authorize Orderdale to share it and transaction information related to your use of the payment processing services provided by Stripe.

6. Plans, limits and billing

Plans set how many products, orders, photos and notices a store can have. The current limits and prices are on the pricing page, and the app enforces the ones that apply to your store.

When you buy a paid plan, Link, Stripe's checkout service, sells it to you as our reseller and merchant of record (the checkout says “Sold through Link”): the sale is between you and Link, under its terms, and Stripe charges your card each month or, if you choose yearly billing, once a year. Prices on the pricing page are before sales tax; Link adds the sales tax due where you are, based on your billing address, and handles questions about a charge. You can cancel at any time from “Manage billing” in your dashboard, and your plan still runs to the end of the billing period — the month or the year — you paid for. Fees already paid are not refunded, in whole or in part, including the unused part of a year, except where the law requires it, Link refunds a payment under its terms, or Orderdale closes (see “Changes to the service”). If Stripe still cannot collect a payment after retrying, the plan ends and your store moves to the free plan.

We may change plan prices and limits. We email you at least 30 days before a higher price or a lower limit applies to your plan, and you can cancel before it does. A lower limit never deletes what your store already has: you can't add more, and your storefront shows only up to the limit.

A store on the free plan may show advertising from Orderdale or businesses we work with, such as local businesses near your store: on its storefront, kept apart from your menu, cart and checkout, and in your dashboard. Ads are clearly marked as ads. Paid plans show no ads.

7. Acceptable use

Do not use Orderdale to:

Some things may not be sold, offered or advertised on Orderdale at all — even where the law allows them, and even with a licence:

These may be sold only by a seller who holds every licence, permit or registration they need where they sell and deliver, follows its conditions, and tells us what they sell when asking us to approve the store (or before they start selling it):

We decide whether something falls in these lists, and we may allow an exception, only in writing. We may hide a product, refuse or withdraw a store's approval, or suspend the store for selling something on them, without warning when customers or Orderdale are at risk. If you turn on card payments, Stripe's own list of restricted businesses applies as well.

We don't check every product, and approving a store doesn't mean we have checked that what it sells is legal, safe or licensed — that stays your responsibility (see “What you are responsible for”).

• Sell anything illegal where you or your customers are, or anything you are not licensed to sell.
• Mislead customers about who you are, what they are buying or what they will be charged.
• Sell counterfeit goods, or publish names, logos, photos or text that infringe someone else's trademark, copyright or other rights.
• Take payment for orders you don't intend to fill, or pretend to be another business or person.
• Attack, overload or probe the service, or work around the limits of your plan.
• Copy, resell or reverse-engineer Orderdale, or reach the dashboard with bots or scrapers.
• Use the Orderdale name or logo in a way that suggests we made, sell or vouch for what you sell.
• Cannabis in any form, CBD included, and food or drink made with it; other drugs and anything sold to get high; drug paraphernalia.
• Tobacco, vaping products, e-liquids and nicotine pouches.
• Prescription drugs, and anything sold as treating, curing or preventing a disease without Health Canada's authorization.
• Firearms, ammunition and their parts; weapons prohibited in Canada, such as brass knuckles and switchblades; pepper and bear spray; explosives and fireworks.
• Sexual services, and sexually explicit images, videos or performances.
• Gambling and betting, and paid entry to a draw or contest of chance, except a licensed raffle (below).
• Live animals, including pets — a common way to take a deposit for an animal that doesn't exist.
• Tickets to an event you don't organize, other businesses' gift cards, and vouchers for something you don't provide yourself.
• Loans, investments, cryptocurrency, currency exchange, money transfers, and income or get-rich schemes (including multi-level marketing).
• Stolen goods; recalled or banned products; unpasteurized (raw) milk; hazardous chemicals and materials.
• Identity documents, fake or altered documents, personal information, accounts, followers or reviews.
• Anything that promotes hatred or violence against people for who they are, or that exploits or sexualizes minors.
• Alcohol. Orderdale checks no one's age: for this and anything else sold only to adults, you check ID when you hand it over, and you refuse when you can't.
• Natural health products, supplements, cosmetics and medical devices — with the product licence, notification or number Health Canada requires, and no health claim it doesn't allow.
• Raffles and charity draws, only under the provincial licence for that draw.
• Services that need a professional licence or certification, such as health care, child care, legal, financial or real-estate services.

8. Suspension and ending

You can unpublish your store at any time, and delete your account yourself from the Account page. The stores you own alone then go offline at once and are deleted 30 days later with their orders and customer records, unless you cancel the deletion before then. Download your orders first: keeping records for your taxes is up to you. A store that is suspended or under review is closed with our support instead.

We may suspend or close a store that breaks these terms, is being used to harm customers, or puts the service at risk. Where we reasonably can, we will tell you first and give you a chance to fix it.

If a store is used to take money for orders it never meant to fill, we may block its payment details — such as an e-Transfer address, a bank account, a payment link or a connected Stripe account — so that no store on Orderdale can offer them again.

9. The service is provided as it is

We work to keep Orderdale available and correct, but we do not promise it will never be down, never lose a message, or fit every business. Keep your own records of your orders.

To the extent the law allows, we are not liable for indirect losses, or for lost sales or profits, lost data, an interrupted business, the cost of replacing Orderdale, or any other loss caused by it being unavailable, slow or wrong. Otherwise, our total liability for all claims together is limited to the greater of CAD $100 and the plan fees you paid for Orderdale, before tax, in the twelve months before the first claim arose. Nothing here limits our liability for harm we cause on purpose or through gross negligence, or any liability the law does not let us limit.

Orderdale connects to services we don't run: the payment apps and links you offer, Stripe for card payments and plan billing, messaging apps, and Google sign-in and Maps. Their own terms apply to them, and we are not responsible for what they do or for their outages.

Orderdale runs on providers we rely on for hosting, the database, file storage and email. An outage, failure or loss of data at one of them is outside our reasonable control, as is a network failure or a natural disaster: we are not liable for a delay, failure or loss it causes. When one happens, we work to restore the service as soon as we can.

Claims that come from your store are yours. If a customer, an authority or anyone else makes a claim against us because of what you sold or how you made, delivered, cancelled or refunded it, what you published, the payment details you offered, how you used your customers' information, or a breach of these terms or the law by you, you will cover what we reasonably spend answering it, including legal fees, and any amount we have to pay because of it. We will tell you about such a claim promptly and let you take part in answering it. This does not cover any part of a claim caused by our own fault.

10. Changes to the service

We keep improving Orderdale, so features may be added, changed or removed. If we decide to shut Orderdale down, we will tell you by email at least 30 days ahead so you can download your orders. We stop charging for plans once we have told you, and refund the part of a month you paid for that falls after it closes.

11. Changes to these terms

If we change these terms in a way that matters to you, we will update the date at the top and tell you by email before it takes effect — except a change the law requires or one needed to stop abuse, which may apply at once. If you don't accept a change, you can stop using Orderdale and delete your account; continuing to use it after the change takes effect means you accept the new version.

12. General terms

A few rules about these terms themselves:

• If you send us ideas or suggestions, we may use them without owing you anything.
• These terms are written in English, French and Korean. The English and French versions are equally binding; if the Korean version ever differs from them, they apply.
• If a court finds part of these terms unenforceable, the rest still applies. Not enforcing a term straight away doesn't mean we have given it up.
• You may not transfer your account or these terms to someone else without our agreement. We may transfer them to a company that takes over Orderdale.
• These terms and the privacy policy are the whole agreement between us about Orderdale. What they say about fees, liability, claims against us and covering us for claims still applies after you leave.

13. Governing law and contact

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, and the courts of Ontario have jurisdiction. Reach us at support@orderdale.com.